FAQs


What if my STL file won't upload?

Check your internet connection. If your internet connection is working, make sure your STL file is not corrupt. If the uploader still won't work, please reach out to support@spectrumprinting.com

I only want a top or bottom Model, not both. Can I order a single model?

Yes, just indicate on the order page which model you want.

I want a model with the guard or guide I'm ordering. Do I need to upload separate STLs?

You do not need to reupload the STLs or start a new order for models. Just check the box on the guard or guide order page that says 'I would like a model made with this order.'

I don't have my STL or I already uploaded it to Trios or ITero. Can I still order?

Yes, simply check the box on the order page that says 'I uploaded my STL directly'

I heard you can get 15% off as a Spectrum Dental Society Member. How do I get the discount?

To receive a 15% discount on all 3D printing orders, become a Spectrum Dental Society member by visiting spectrumdentalsociety.com. You will receive a coupon code via email to get 15% off your first order. Once you create an account on Spectrum 3D printing, your discount will be applied automatically moving forward.

If you are already an SDS member, login to the 3D printing site with your SDS login credentials to apply the 15% discount.

I ordered my 3D dental print already and I haven't received it. Who can I contact?

Please allow 3-4 weeks for your print to arrive. If you still have not received it please email us at support@spectrumprinting.com.

Will I receive a print proof or confirmation that my order has been submitted correctly?

We do not send print proofs for any 3D dental models. You will receive a confirmation email when your order is submitted.

How long does it take to print my 3D model?

Please allow 3-4 weeks for your model to be printed.

Do I need to rescan and upload the STL if I'm printing a duplicate model or guide for a patient?

No, Spectrum will store your orders on your account so you have access to reorder in the future. Just login to access your orders.